Field Engineer

Alpha NetSolutions, Inc is a consulting firm providing IT strategy, support and project-related services to small and growing businesses in the greater New England area. We provide our employees with a rich array of resources and experiences to expand their technical knowledge and encourage professional growth. Alpha NetSolutions, Inc values, encourages and rewards initiative, teamwork and the desire to learn.

We currently have an opportunity for a Network Field Engineer to serve our growing client base. Field Engineers have primary responsibility for LAN/WAN and long-term client support, including heavy interaction with end-users in diverse computing environments.

Field Engineers are challenged on a daily basis working in an energetic, fast moving, collaborative, demanding and results-oriented work environment.  We are looking for someone with 2-6 years of experience in the field of network support.  A Field Engineer reports to a Senior Engineer, and acts as a member of that Senior Engineer's team.

This job has room for growth, with the possibility of an Engineer being promoted to Senior Engineer, and eventually being given their own team to run.

Compensation includes base salary plus a quarterly bonus program (bonus is based on meeting objectives, including utilization, customer satisfaction, and profitability goals), with the possibility of year end profit sharing.

Technical Experience/Skills Desired:

• Strong troubleshooting and task management skills

• Exceptional interpersonal skills and the ability to represent our company in a professional manner

• Exceptional communication and organizational skills

• Experience implementing and maintaining LANs and WANs

• Experience working with the following network protocols - TCP/IP, DNS, DHCP, etc.

• Experience working with Windows Vista/XP, Windows Server 2008/2003, Exchange Server 2007/2003, and SQL Server 2005/2000

• Experience working with backup software, firewalls, routers, switches, etc.

• Experience providing support for handheld devices including BlackBerry, Palm and their integration with Microsoft Exchange

• Experience providing desktop support to non-technical users of Microsoft Office and other business applications

• Experience with Linux and/or NetWare a plus

• Bachelor’s degree a plus

• Microsoft and Cisco certifications are a plus

Description of the Role:

• Interact and develop rapport with client personnel

• Conduct weekly/monthly/quarterly network maintenance visits at client sites

• Resolve network and desktop issues in a timely fashion to ensure that clients are able to conduct their business without interruption

• Participate in network upgrades, new system implementations, etc.

• Coordinate with client’s other technology providers (ISP, phone vendor, software vendors, etc) to resolve technical issues that may arise

• Participate in technical meetings and R&D efforts

 

To find out more, please call us at the 508-797-0629 or click here to send us questions by email.